Shipping & Returns
Free shipping available on all products
Shipping
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Receive Your Order at Your Doorstep
Shipping & Return Policy
Shipping Worldwide
- Free Delivery to all countries.
- Handling Fee applies only for GCC countries and International.
- Orders are processed within 1–2 business days.
Delivery Times:
- Delivery in UAE: within 24 Hrs
- Within GCC: 2–4 working days.
- International (outside GCC): 7–10 working days.
Address Requirements:
Please provide your Full Name, Complete Address, Mobile Number, and Email Address to ensure smooth delivery.
Customs & Import Duties
- Some countries may apply customs or import fees.
- Customers are responsible for any such charges.
- If an order is returned due to unpaid customs clearance, shipping & return fees will be deducted before refunding the balance.
Billable Weight & Dimensions
- Shipping is based on billable weight (greater of actual or dimensional weight).
- Oversized packages (Length + Girth > 84 inches) will be returned to sender at the sender’s expense.
Product Safety
All products are stored in climate-controlled facilities during handling and shipping to ensure quality and effectiveness.
Returns & Refunds
The following policies apply to products purchased from HolioCare.com:
Non-Returnable Items
- For reasons of health, hygiene, and safety, returns and exchanges are not accepted for most health, personal care, and beauty products once opened.
- Exceptions apply only if the item is faulty, damaged, or delivered in error.
Eligible Returns
- If your order arrives damaged, faulty, or incorrect, you may return it within 14 days of receipt.
- To qualify for a full refund, items must be unopened, unused, and with seals intact.
- Opened items are only eligible for return if proven faulty or defective.
Refunds
- Refunds are issued within 7 working days after the return is received and inspected.
- Refunds will be made to the same payment method used for purchase (e.g., credit card).
- Please allow up to one billing cycle for the credit to appear on your statement.
- Refund amounts will reflect discounts or promotions applied to the original order.
Shipping Charges
- If the return is due to our error (damaged, faulty, or wrong item), we will cover both the original shipping cost and the return shipping fee.
- If returned for any other reason, the customer is responsible for return shipping costs.
- Express or courier surcharges are non-refundable under all circumstances.
How to Return
- Keep the item in its original packaging with all documents (including order confirmation/dispatch note).
- Email support@holiocare.com with your refund request, pickup address, and contact number.
- Our team will arrange a pickup from your specified location.
- You will receive an email confirmation once your refund is processed.
Notes
- Products damaged due to misuse, improper storage, or after the return period will not be accepted.
- Please ensure all contact details are accurate to avoid delays in processing your request.
FAQs
What are the shipping charges and delivery times
Shipping charges vary depending on the weight of your order and the country of delivery. Estimated delivery times for orders within the country are 2-3 working days, while international orders take between 8-12 working days. Please note that additional customs or import fees may apply for shipments to certain countries, which are the responsibility of the customer.
Can I return or exchange health, personal care, or beauty products purchased from HolioCare?
HolioCare does not accept returns or exchanges for health, personal care, or beauty products unless we have made an error or the products were received in a damaged or faulty condition. In such cases, you may return unopened items with seals intact within 14 days for a full refund. Opened products can only be returned if they are faulty.
What should I do if my order arrives damaged or faulty?
If your order arrives damaged or faulty, you can return the item within 14 days of receiving it. We will issue a full refund or exchange for the item, including postage charges incurred in returning the item to us. Please follow the instructions under our "How to Return Your Item(s)" section for processing your return.
How long does it take to process refunds, and how are they issued?
Refunds are processed within 7 working days of accepting your returned item. For purchases made with a credit card, refunds will be credited to the same card. Please allow up to one billing cycle for the refund to appear on your statement.
